Terms and Conditions

Thank you for visiting the Pack & Pop website (the “Site”). Packandpop.com.au is the leading online compliance pharmacy: a personalised medicine platform for vitamin and prescription products. The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the Packandpop.com.au online store offers an easy and convenient method of ordering your vitamin and prescription products online, along with a wealth of health-related information.
Pack & Pop wants each visitor to the Site (“you”) to have a safe & pleasurable experience, so we have established the following terms and conditions so that we both know what to expect from each other. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.
Information Disclaimer
All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.
Professional advice is required for each illness, disease, infection, injury or other medical condition and for dosages of the vitamin product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.
The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding your or any other party’s medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.
Product images displayed are for representation purpose only. Actual product may differ from images shown.
Copyright and Trademark Notice
This Site is owned and operated by Pack-N-Pop Pty Ltd. Unless otherwise specified, all material appearing on this Site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively “Content”) as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright Pack-N-Pop Pty Ltd, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Pack & Pop or their respective content providers. All software used on the Site is the sole property of Pack & Pop or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this Site only for the purpose of shopping on this site or placing an order on this Site and for no other purpose. No materials from this Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Pack & Pop’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this Site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Disclaimer & Limitation of Liability for Products Sold
Except as expressly stated herein, Pack & Pop makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Site. Except as expressly stated herein, Pack & Pop expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Pack & Pop arising from any product sold on the Site shall be the price of the product ordered. In no event shall Pack & Pop, its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.
Due to unforeseen out of stocks of particular products, Pack & Pop reserves the right to use a product of the same or greater value to fulfil your order. This may mean Pack & Pop uses a tablet/capsule that may have a different colour, size, shape, taste, texture, smell, coating, and other attributes.

Vitamins do not replace a healthy balanced diet. Use only as directed. Seek medical assistance if your symptoms continue. Please ensure you keep your vitamin sachets out of reach of children. It is your responsibility to notify us, Pack & Pop, of any changes (past, present or future) to your medical conditions, allergies, or any medication or supplements (anything other than what we, Pack & Pop, pack for you into our sachets) which may affect our ability to safely provide packs to you.

Prescription products are solely dispensed by Pack & Pop as a QLD health registered compliance pharmacy as per relevant state and national laws and acts. If a prescription product is unavailable to be dispensed by our primary pharmacy, we will notify ‘You’, the patient with alternatives immediately, request you consent before proceeding, and organise a replacement product via our sister network of community pharmacies.

Disclaimer for Use of Site
You expressly agree that use of the Site is at your sole risk. In no event will Pack & Pop, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition, Pack & Pop does not make any warranty as to the results that may be obtained from the use of the Site, or use of the information, content, service, or products provided through the Site.
Further, Pack & Pop explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.
Under no circumstances shall we or any other party involved in creating, producing, or distributing the Site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of Pack & Pop, its directors, officers, employees and representatives or (vi) any other matter relating to the Site.
You agree to indemnify and hold Pack & Pop, and our related bodies, corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.
Your account obligations
In consideration of your use of the Site, you agree to:
Provide true, accurate, current and complete information about yourself as prompted by the questionnaire & registration form (the “Questionnaire Information”) and
Maintain and promptly update the Questionnaire Information to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.
You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. Pack & Pop considers this Questionnaire Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.
Payment methods
We use Stripe to facilitate all secure credit card transactions. There is no surcharge for using Visa, Mastercard or American Express. Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfil your order, or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.
Money Orders, Cashier’s Cheques, Company Cheques and Personal Cheques
Pack & Pop does not accept money orders, cashier’s cheques, personal cheques and company cheques.
Order acceptance policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Pack & Pop reserves the right at any time after receipt of your order to accept or decline your order for any reason. Pack & Pop reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Your conduct
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.
Our rights
Pack & Pop may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.
Pack & Pop may terminate your access or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.
Typographical errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Pack & Pop shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Pack & Pop shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Pack & Pop shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Applicable Law
As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of Queensland and you agree to submit to having the matter dealt with in a court in Brisbane in the state of Queensland, Australia or another Australian jurisdiction.
These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
General information
These Terms of Use constitute the entire Agreement between Pack & Pop and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.
Security and privacy
Users acknowledge that their access to the website may be monitored and tracked by Pack & Pop by the use of cookies and/or retailer ids. Pack & Pop does not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist Pack & Pop in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for the use of Pack & Pop, the operator of this Site. Pack & Pop will not disclose personal information about users or their browsing habits to any other third party, unless users give Pack & Pop express permission to do so, or unless required to do so by law. Pack & Pop may disclose aggregated information about users in general and statistics related to this website to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, users acknowledge that transmissions to and from this Site may be monitored, intercepted or modified by other parties.
Linking and framing
Links to external sites from this Site are provided for convenience only and Pack & Pop does not endorse or make any warranty with respect to such external sites.
Site availability
Pack & Pop does not warrant that the Site will be available at any time. Users acknowledge that the Site may be unavailable for several reasons, including due to matters beyond Pack & Pop’s control, and shall not hold Pack & Pop accountable in respect of any claims arising therefrom. Pack & Pop does not warrant that users’ access to the Site will meet any particular performance criteria.
Limited purchase quantities
Pack & Pop reserves the right to monitor and limit the purchase amounts of products at its sole discretion. Pack & Pop reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases Pack & Pop will reduce product(s) to what Pack & Pop considers a non-commercial quantity. Any commercial size quantities should be request by email to: hello@packandpop.com.au
International destination restrictions
This Site only delivers to Australian postal addresses. Orders purchased on this Site cannot be shipped to an international address.
Updates to Privacy Policy
We may amend this Privacy Policy at any time and from time to time. If we do so, we will post the amended Privacy Policy on our website so that you will always be aware of how we manage your personal information.
Pack & Pop uses Stripe for all payment processing. The Pack & Pop website utilises the internationally recognised Secure Server certificate (SSL) technology to ensure customers’ security. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details.
Credit Policy
Pack & Pop will cover the cost of freight of returned items where the mistake has been ours. The Site will accept returns of vitamins within 30 days with proof of purchase if goods are faulty, damaged or incorrectly represented. Goods must be in acceptable condition and Pack & Pop must be contacted prior to sending.
Products can be returned to Pack & Pop, however hello@packandpop.com.au must be contacted before a credit can be provided. All credits are paid back to the card which made the payment.
For all credit and returns, please contact:
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